Privacy Policy
Privacy Policy
BACKGROUND
With the introduction of the General Data Protection Regulation (GDPR) on 25th May 2018, all organisations within the EU must review how they manage all personal data, such as customer details to ensure they meet GDPR requirements.
We use data to help us provide a great customer service and the use of our website as well as sending information to you that is relevant and useful.
At Marc Brunell the security of your data is a priority, and we respect your privacy and work hard to meet the regulatory requirements.
1.0 HOW WE USE YOUR PERSONAL INFORMATION
1.1 All personal information that Marc Brunell may collect will be collected, used, and held in accordance with the GDPR EU regulations.
1.2 We do not store any credit or debit card or bank information. We only record the payment method.
1.3 We may share your details with partners of Marc Brunell such for the purposes of email and social media marketing. If you purchase a product from us or subscribe to a mailing list, we may pass your details to marketing partners of Marc Brunell.
1.4 We will retain your information for xxxxx xxxx (this section to be confirmed soon for compliance)
2.0 WHY DO WE NEED TO COLLECT YOUR INFORMATION?
2.1 We may use your personal information to:
2.1.1 Provide Our Goods and services to you – without details such as name and address we cannot process or deliver your order.
2.1.2 Process your payment for the Goods.
2.1.3 Use your email address and other details to inform you of new products, services and offers available from Marc Brunell.
2.1.4 Inform you of any news which we feel is relevant to you
3.0 WHAT INFORMATION DO YOU HOLD ABOUT ME?
3.0 When you submit your data to us via creating an account, making an order or subscribing to a marketing list we may collect:
3.1 Personal data: Name, company name, address, email address and telephone number
3.1.2 Order data: Details of products ordered, delivery, delivery method and billing address, payment type, date of transaction, IP address of transaction.
4.0 WHO DO WE SHARE YOUR DATA WITH?
4.1 For the purposes of marketing, where users have opted in, we may share your details with partners of Marc Brunell.
4.2 When placing an order your details may be transmitted securely to our stock fulfilment company for the purposes of processing the order. The stock fulfilment company does not use this data for any other purpose.
4.3 We do not share or sell your data with anyone outside of Marc Brunell and our partners.
5.0 CAN I FIND OUT WHAT DETAILS YOU HOLD ABOUT ME?
Of course you can. Marc Brunell are committed to transparency to what personal data we hold about you and how we use that data. If you should wish to obtain part or all of the information that we have about you please email: hello@marcbrunell.com
All of our marketing emails have links within to review and update your information and preferences of what information to receive from us. If you no longer wish to receive marketing emails from us there is an option in the email to opt-out.
All of our marketing lists are in an opt-in basis, and we strive to make sure that customers are happy to continue to receive emails from us.
6.0 I WANT TO REMOVE MY DATA FROM MARC BRUNELL
That’s absolutely fine, you are entitled to that, and we will ensure we do so in a timely manner. We will remove your details from our systems and partners.
At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by contacting us by email: hello@marcbrunell.com or by using the unsubscribe function in the marketing e-mail.
If you have placed an order with us we are required to keep some details of the transaction.
7.0 COMPANY INFORMATION
7.1 Our website which we use to collect and store information about you is https://www.marcbrunell.com
7.2 Marc Brunell Ltd are the controller of your information and the GDPR/ data controller contact is Jaskaran Athwal (Jaz Athwal)
7.3 Marc Brunell Registered office address: 67/70 Mott St Hockley Birmingham West Midlands B19 3HE VAT number: GB 211348643 Company number: 09387083
7.4 Joint controller arrangements: We work with our marketing partners and stock fulfilment company to provide you with the best possible experience. Please contact us for full details.
8.0 OUR WEBSITE HOSTING AND SECURITY
8.1 Website hosting provider: Aman Computer Services (Great Barr) / Godaddy.com
8.1.2 Website location: England, United Kingdom
8.1.3 Data location: England, United Kingdom
8.2 Security measures: We ensure that our website has the latest security patches whenever possible, all transactions are performed over https, use WordFence Security and perform regular audits.
8.3 Our website is on IT infrastructure that is safe and secure in a UK-based, ISO-certified, PCI-approved data centre and built to the highest industry standards.
9.0 OTHER WEBSITES
Our website and emails contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
- VARIATION
Marc Brunell shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the goods available and/or any page of this Website.
11 FACEBOOK MESSENGER LIVE CHAT
Our website offers the option of “Facebook Messenger" a service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, U.S.A. (hereinafter “Facebook Messenger"), live chat software. Facebook Messenger uses cookies that will be stored on your computer and allow personal conversations with you in the form of real-time chats on the website. When using the chat function, the chat, including the pages viewed, will be collected, processed and stored.
- OUR ADVERTISING PARTNERS
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
Google - https://policies.google.com/technologies/ads
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Marc Brunell.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Marc Brunell, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Marc Brunell has no access to or control over these cookies that are used by third-party advertisers.
- COOKIES
Cookies are small text files that are stored by your browser on the hard drive of your computer. Our cookies contain no personal information of any kind and merely serve navigation and recognition purposes.
We use two types of cookies: “persistent cookies" that remain on your computer for a longer time period, and “session cookies" that are immediately deleted as soon as you close your browser. Permanent cookies help us recognize you the next time you visit our website. You can however manually delete such cookies in your browser if you like. Session cookies are important, for example, for you to be able to place products into your shopping cart during your visit and for keeping those products in your shopping card until you are ready to place your order. Cookies also help us analyse how customers use our Website. This helps us continuously optimize and improve the Website.
Most browsers accept cookies by default. You can allow or block session cookies and persistent cookies independently from one another by selecting the appropriate security settings in your browser. If you block cookies, certain features of our website may under certain circumstances no longer be available to you and some websites may not be displayed correctly.
Google Analytics
Our website uses Google Analytics, a web analysis service of Google. Google Analytics uses cookies that are stored on your computer and allow an analysis of your use of the website.
Information about your use of this website generated by cookies generally will be transferred to a server of Google in the United States and stored there. If IP anonymization is activated on this website, your IP address will however first be truncated by Google in member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Note that Google Analytics has been configured on this website so that IP addresses will be tracked anonymously (so-called IP masking). Only in exceptional cases will the full IP address be transferred to a Google server in the United States and masked there. On behalf of the operator of this website Google will use that information to analyse your use of the website, to compile reports about website activities, and to provide additional services to the website operator related to website use and Internet use. The IP address transmitted by your browser in connection with Google Analytics will not be merged with any other data of Google. You may block cookies by selecting the appropriate settings in your browser; please note, however, that if you block cookies you may no longer be able to fully use all functions of this website.
We also use Google Analytics advertising features to track impressions in the Google display network. For this purpose, website data are enriched with non-personal data of our Google advertising products.
You can prevent the tracking of data about your use of the website (including your IP address) generated by cookies and the tracking of data from Google advertising products and processing of such data by Google by downloading and installing a browser plugin that is available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Google Conversion Tracking
The success of our advertising campaigns using Google AdWords is measured by Google Conversion Tracking, a tool of Google Inc., 1600 Amphitheater Pkwy., Mountain View, CA 94043 (hereinafter “Google"). If you are transferred to our website through a Google ad, a cookie will be placed on your computer. Via such cookies we receive feedback on which products and services on our websites are used by our customers. Cookies are automatically deleted after 30 days. No personal data are transmitted to us in this connection. If you want to deactivate cookies for conversion tracking, you can select the appropriate settings in your browser so that cookies from the domain “googladdservices.com" will be blocked.
Google remarketing
We use Google remarketing for our Online Shop, a Google program for interest-based advertising. On the basis of cookies that have been stored for this purpose during prior visits to our Online Shop we can run online advertisements that are geared towards the interests of users. Such ads are either for products that you have already viewed or products that may interest you based on your purchasing and browsing behaviour.
You can, of course, deactivate the use of cookies by Google for those purposes: http://goo.gl/pB3EE
In the alternative, you can also deactivate the use of cookies by third-party providers in general: http://www.networkadvertising.org/choices/
You can find additional notices and information about the data privacy policy of Google here: http://www.google.de/intl/de/policies/privacy/
Retargeting marketing
We may use retargeting technology for our website. This technology collects information about the browsing behaviour of website visitors for marketing purposes in anonymous form and places cookies for this purpose. This allows us to analyse browsing behaviour and on that basis display specific product recommendations in the form of appropriate advertising banners when other websites are visited. Under no circumstances can anonymous data be used to identify visitors to the website. Data collected will merely be used to improve advertised products and services. Each display banner will include, in the lower right-hand corner, a small “i" (which stands for “information"), which when you mouse over it will open and which when clicked will transfer you to a page on which the system is explained and an opt-out is offered. If you click on “opt-out" [please insert link for opt-out cookie], an opt-out cookie will be placed preventing such banners from being displayed in the future. Data will not be used for any other purposes or transferred to any third parties.
Tracking usage
We may use technology to statistically track usage of our website. For this purpose, some information about your website visit will be tracked and transmitted by your browser. The following data will be collected: request (file name of requested file), browser type/version (e.g., Firefox 29), browser language (e.g., German), operating system used (e.g., Windows 8), internal resolution of browser window, monitor resolution, JavaScript activation, Java on/off, cookies on/off, colour depth, referrer URL (previously visited website), IP address (will be promptly rendered anonymous and deleted immediately after use), time of access, clicks, order amounts, if any, and content of completed forms, if any (for user-defined text fields, e.g., name and password, only “filled out “or “not filled out" will be transferred).
On the website you can use certain forms to transmit data to us. Unless personal data are involved, data you enter into forms will be stored and statistically analysed. If personal data are involved, only cancellation or successful transmission will be tracked for statistical purposes, unless you expressly permit us to analyse your data for statistical purposes.
Please note that this cookie will be activated only for the particular browser and the particular terminal device used and that you must opt out separately for any additional browsers or terminal devices. This also applies if all cookies on your terminal device are deleted.
Facebook Pixel
We may use the Facebook Custom Audience Pixel, a service of Facebook, on our website. A cookie is placed that allows us to understand how our marketing is received on Facebook and can be improved.
For example, your behaviour can be tracked after you are transferred to the website of a seller by clicking on a Facebook ad. The purpose is to analyse the effectiveness of Facebook ads for statistical and market research purposes and thereby to optimize future advertising.
Data that are collected in this connection are anonymous for us and thus allow us to make no inferences as to your identity. However, data will be stored and processed by Facebook, so that they may be linked to your user profile and Facebook may use such data for its own advertising purposes in accordance with the Facebook data use policy (https://www.facebook.com/about/privacy/). This may allow Facebook and its business partners to run advertisements on or off Facebook.
Performance Monitoring
We may use Performance Monitoring on our website. The service monitors the performance of web applications. When the service is used, your data will be immediately rendered anonymous. You can find additional information about data privacy at Dynatrace Performance Monitoring here:
Crashlytics
We may use the service Crashlytics from Google (Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) to collect information about errors and crashes which occur in our iOS and Android apps (should we release such software). This helps us to improve the stability and quality of our app. Crashlytics processes data such as your Android device ID. The information transferred from our app is stored on the Crashlytics servers in the USA. You can find more information on data protection on the Crashlytics site http://try.crashlytics.com/terms/.
Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Marc Brunell and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity in relation to the use of or content of the Website and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Marc Brunell’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
The exclusion above does not limit or exclude any of your rights in relation to products purchased from the Website or any statutory rights. Where you are a consumer, we will be responsible for any loss or damage that is a foreseeable result of our breach of contractor negligence. Because we only supply the products for consumer use, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Law and Jurisdiction
These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have non-exclusive jurisdiction over any dispute which may arise. If you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident in Scotland you may also bring proceedings in Scotland.
List of cookies we collect
The below lists the cookies we collect and what information they store.
COOKIE NAME COOKIE DESCRIPTION
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.